Privacy Policy
**Last Updated:** December 16, 2025
Randle Family Funeral Home respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.randlefh.com (the "Site") or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:* Request a General Price List (GPL) or other information.* Contact us via phone, email, or our online forms.* Make arrangements for services (at-need or pre-need).
The types of information we may collect include:* Personal Identifiers: Name, email address, phone number, and mailing address.* Service-Related Information: Information regarding the deceased and family members necessary to perform funeral services.* Payment Information: Credit card or billing information (processed securely through third-party payment processors).
2. How We Use Your Information
We use your information for the following purposes:* To Provide Services: To fulfill your requests for funeral, cremation, and memorial services.* To Communicate: To respond to your inquiries, send you the information you requested (such as our Price List), and provide updates about your arrangements.* To Improve Our Services: To understand how our website is used and improve our offerings.* Legal Compliance: To comply with applicable laws and regulations, including those governing the funeral industry.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:* Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business (e.g., payment processors, obituary hosting services), provided they agree to keep this information confidential.* Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Text Messaging (SMS)
If you opt-in to receive text messages from us (e.g., for appointment reminders or status updates), we will not share your phone number with third parties for marketing purposes. You may opt-out of receiving text messages at any time by replying "STOP" to any message.
5. Security
We implement reasonable security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:* Access the personal information we hold about you.* Request corrections to any inaccurate information.* Request deletion of your personal information, subject to legal retention requirements.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Randle Family Funeral Home
St. Louis, MO 63133
Email: [email protected]
Website: www.randlefh.com